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Trial Period or Updates Expiring? Email Trial ID to Support

    Thank you for testing MillMage!

    Release Candidate users who see a "Your trial period has expired" notice when opening MillMage can request an extension to the update period by emailing the MillMage Trial ID to the Support team.

    Find your Trial ID in the License Management window. Email your Trial ID to [email protected] to start your request. The duration of the extended update period may vary.

Warning

The current version of MillMage is a Release Candidate — a stable version of software that is nearly ready for official release, but in need of additional public testing. Please report any unexpected behavior in the MillMage Software Questions section of our forum, including screenshots and as much detail as possible. Ask hardware compatibility questions in the MillMage Hardware Compatibility section.

Users new to MillMage should follow the Getting Started guide.

Video: How to Use a Release Candidate

This video features our sister software, LightBurn. While there may be slight differences in appearance and layout, the demonstrated processes are similar in MillMage.

Warning

This documentation is in active development and in a prerelease state. These documents are not complete and may include missing pages, broken links, and placeholders. Content is being updated as feedback is reviewed. Your patience is appreciated.

Enable Debug Log

Use Enable Debug Log to begin recording a log saved in the My Documents folder on Windows or Documents on Mac. You can send a Debug Log to MillMage Support to aid in troubleshooting or bug fixing.

Enabling and Disabling the Debug Log

Go to Help → Enable Debug Log to begin recording a log of the actions you take in MillMage. A check mark will appear next to it when it's enabled, and logging will continue until you select Enable Debug Log again to disable it, or restart MillMage.

Debug Log Disabled

No check mark — Debug Log is disabled

Debug Log Enabled

Check mark — the Debug Log is enabled

The Debug Log will automatically save to My Documents on Windows or Documents on Mac, with the file name LightBurnLog.txt.

The Debug Log is cumulative — each time you use Enable Debug Log it will append to any existing log, so it's a good idea to delete it after you're finished and have sent the log to MillMage Support.

Enabling Debug Logging at Startup

If MillMage is crashing on startup, you might not be able to enable the Debug Log from within the software. If that happens, you can enable Debug Logs by adding -d when launching the software. If you don't already know how to do that, don't worry. We've got directions to do this on both Windows and macOS.

Windows

If you're not comfortable with using our directions to launch MillMage from the command line, jump to our alternate directions.

You can launch MillMage with Debug Logs active from the command line by doing the following:

  1. Open up a Command Prompt window:

    1. Click the Start menu, then type "CMD".
    2. Windows will automatically find the Command Prompt app as the best match.

  2. Type the following into the command prompt and press Enter: 

    cd "C:\Program Files\MillMage”

  3. Next, type the following into the command prompt and press Enter to launch MillMage with the Debug Log activated:

    MillMage -d

Click here for an alternate method

Although the GIF below shows LightBurn rather than MillMage, the process is the same.

  1. Find the app shortcut: Open the Start menu and start typing "MillMage". You should see the MillMage icon come up. Don't click on it just yet.
  2. Open the app location in Windows Explorer: Right-click on the MillMage entry and select Open File Location from the menu that comes up.
  3. Open the properties window: Right-click on MillMage in the new window that opened and select Properties.
  4. Edit the target location: Find the line labeled Target: and add -d at the end, outside the quotation marks around "C:\Program Files\MillMage\MillMage.exe".
  5. Open MillMage: Open MillMage however you usually would.

After getting the Debug Log to send to support, make sure you disable logging by removing the -d you added.

macOS

On macOS, you can use Terminal to launch MillMage with Debug Logs activated by following these directions:

  1. Open up a Terminal window.

    1. Press Cmd+Space then type "Terminal".
    2. Click Terminal to open it.

  2. Type the following into the Terminal window and press Enter.

    cd /Applications/MillMage.app/Contents/MacOS

  3. Next, type the following into the Terminal window and press Enter:

    ./MillMage -d
    MillMage will launch with Debug Logs active. You can then send the logs to MillMage Support.

For more help using MillMage, please visit our forum to talk with MillMage staff and users, or email support.