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Warning

The current version of MillMage is a Release Candidate — a stable version of software that is nearly ready for official release, but in need of additional public testing. Please report any unexpected behavior in the MillMage Software Questions section of our forum, including screenshots and as much detail as possible. Ask hardware compatibility questions in the MillMage Hardware Compatibility section.

Users new to MillMage should follow the Getting Started guide.

Video: How to Use a Release Candidate

This video features our sister software, LightBurn. While there may be slight differences in appearance and layout, the demonstrated processes are similar in MillMage.

Warning

This documentation is in active development and in a prerelease state. These documents are not complete and may include missing pages, broken links, and placeholders. Content is being updated as feedback is reviewed. Your patience is appreciated.

Generate Support Data

Quick Reference: Generate Support Data

  • Hero Image

    Gathers troubleshooting information for MillMage Support.

  • Location

    Help → Generate Support Data

Generate Support Data creates a block of encoded characters that MillMage Support staff can use to view information on your MillMage Preferences, Device Settings, and other important installation information.

This data helps our support agents diagnose and resolve issues you are experiencing with MillMage. Include your Support Data when you email MillMage Support.

Warning

Never post your Support Data publicly.

Generating and Sending Support Data

Go to Help → Generate Support Data to copy an automatically-generated block of encoded characters to your clipboard. The clipboard is the temporary storage location your computer uses when you copy and paste items.

MillMage will return a message indicating that the data has been successfully copied.

Support Data Generated

Create a new email to [email protected] and press Ctrl / Cmd+V to paste the data into the body of the email.

Please also provide the following to help our agents diagnose your issue:

  • A detailed explanation of the issue you are having.
  • Screenshots of any error messages or unexpected behavior you are seeing. See here for instructions on how to take a screenshot.
  • The specific model of laser you're working with.
  • Whether it is your first time setting up and using your laser with MillMage, or you had been working with it successfully for some time before this issue occurred.
  • The .lbrn2 project file you are working or testing with, attached to the email. If you're having an issue importing a file in a different format, please attach that file.

For more help using MillMage, please visit our forum to talk with MillMage staff and users, or email support.