Warning

MillMage is in active development and in a prerelease state. Many operations and functions are not feature complete. Please report any unexpected behavior by searching for and reporting the issue or question in the MillMage Beta User Forum. Please include screenshots and as much detail as possible.

Beta Users: Finding Help

Find help and download the latest release candidate of MillMage in the MillMage Beta User Forum.

Users new to MillMage should follow the Getting Started guide.

Warning

This documentation is in active development and in a prerelease state. These documents are not complete and may include missing pages, broken links, and placeholders. Content is being updated as feedback is reviewed. Your patience is appreciated.

License Activation and Management

This page contains solutions to common License Activation errors, and other License Management issues.

See our License Management Guide for full instructions on activating your license and How the MillMage License Works for details on licensing terms.

Invalid License Key¶

Your license key has been entered into MillMage incorrectly. To avoid typos when entering your key into MillMage, we strongly recommend copying and pasting the key directly from your original order email.

Highlight the key and press Ctrl/Cmd + C to copy it, then click in the License Key field in the License Management window in MillMage, and press Ctrl/Cmd + V to paste it.

If you must type your key manually, take care to follow the exact formatting of the original key, including dashes. The letter O is never used in a MillMage license — enter the number 0 instead.

System Time Incorrect¶

Your computer's system time is inaccurate, most likely because it is not set to sync automatically.

If you're using Windows, right-click on the clock on your toolbar, click Adjust date / time, then make sure Set time automatically is enabled. If it is, click the Sync now button as well.

If you're using a Mac, go to System Settings → Date and Time and enable Set time and date automatically.

Failed to Connect to the Server¶

MillMage was unable to connect to our license server to verify your key. Make sure your computer is connected to the internet.

If you are certain your computer is connected to the internet, but you are receiving this error message your network may be restricting MillMage's ability to connect to our license server.

If you are using a firewall or have any other network or port restrictions in place, try temporarily disabling them. MillMage only needs to connect once in order to activate a license.

To permit access without disabling restrictions, whitelist api.cryptlex.com for port 443.

It is also possible to configure MillMage to access the network through a proxy. You can append the proxy connection address using -p ProxyString.

The proxy format is:

[protocol://][username:password@]machine[:port]

Examples of valid proxy strings:

http://127.0.0.1:8000/
http://user:[email protected]:8000/
socks5://127.0.0.1:8000/

If you are still unable to connect, use our Offline Activation process instead. For full instructions, see License Management: Offline Activation.

Note

Offline activation does not work with Trial Keys. MillMage must connect to the internet once in order to activate the Trial Key, after which you are free to take your computer offline again.

Activation Limit¶

You have used up the maximum amount of simultaneously allowed activations for your key. Deactivate MillMage from an unused computer by opening MillMage on that computer and clicking Deactivate License in the License Management window, or log in to our License Management Portal to manage your activations. For full instructions on using the License Management Portal, see License Management.

A MillMage license comes with 3 allowed activations (seats) by default. If you'd like to activate MillMage on additional computers simultaneously, you can purchase additional seats for your key here.

Deactivation Limit¶

MillMage limits the amount of times a license key can be deactivated, to discourage sharing or other misuses of the key. If you reach this limit, contact us at [email protected] to request an increase to your limit.

Unable to Access the License Portal¶

See License Management for full instructions on accessing the License Portal.

Select United States as your region in the upper-right corner of the License Portal login page, regardless of your location, or our License Management server may fail to send the password reset email.

If you purchased your key through our web store, make sure you are attempting to access the portal using the email address you used to purchase your key. If you purchased your key through a 3^rd party vendor, you'll need to contact us at [email protected] so we can assign the key to your email address and grant you access to the portal.

If you do not see an email from Cryptlex when requesting a password reset, check your Promotions or Spam folders — the password reset email sometimes ends up there. If you still cannot find it, your email provider might be blocking the email from ever reaching you. Contact us to have us reassign your key to an address under a different provider. Gmail accounts work well.

License Expired¶

A MillMage license is perpetual, but its update period expires one year (365 days) after you first activate it. You will need to renew your key in order to continue receiving updates for another year. If you renew your key before your license expires, you'll receive an additional two months added to the one-year renewal.

To download and revert to a version of MillMage compatible with your key, visit our release repository.

You can renew your exsting key here.

Application is Being Run Inside a Virtual Machine¶

MillMage keys are, by default, restricted from running in virtual machines. If you receive this error message, contact us at [email protected] to request an exemption from this restriction.

Lost License Key¶

If you do not know your license key, try accessing our License Portal using the email address you used to purchase the key. Your key is visible in the License Portal.

If you did not purchase your key through our website, you will be unable to access the License Portal. Search your email inbox for the original purchase email from the vendor you purchased your key through.

If you are still unable to find your key, contact us at [email protected].

Follow our instructions on setting up a System Locked license key to activate the same key for all users on a given computer.

For more help using MillMage, please visit our forum to talk with MillMage staff and users, or email support.