Skip to content

Warning

MillMage is in active development and in a prerelease state. Many operations and functions are not feature complete. Please report any unexpected behavior by searching for and reporting the issue or question in the MillMage Beta User Forum. Please include screenshots and as much detail as possible.

Beta Users: Finding Help

Find help and download the latest release candidate of MillMage in the MillMage Beta User Forum.

Users new to MillMage should follow the Getting Started guide.

Warning

This documentation is in active development and in a prerelease state. These documents are not complete and may include missing pages, broken links, and placeholders. Content is being updated as feedback is reviewed. Your patience is appreciated.

Machine Size Mismatch

Machine Size Mismatch Error

A machine size mismatch occurs when the machine size MillMage reads from your device's firmware doesn't match the machine size saved in Device Settings.

Machine Size Mismatch error popup that reads Your machine is configured as *width x length* but reports *firmware width x firmware length*. You may have connected to the wrong machine. It must be configured correctly for jogging to work.

Machine Size Mismatch

The error message reads "Your machine is configured as width x length but reports firmware width x firmware length. You may have connected to the wrong machine. It must be configured correctly for jogging to work."

This may be the result of entering an incorrect machine size during manual setup, or may occur when the device's default firmware machine size values set by the machine manufacturer are different from the physical working area. It's important for your machine to be set to the correct size. If the machine size is set to be larger than the machine, the head can crash into the edges of the work area. If it's smaller than the actual size, you will be unable to use the full area of the machine.

Solving the Error

You have three options to handle this error.

Update Machine Configuration

Click this button to automatically adjust the Device Settings to match the device's firmware. Check your device's user manual or contact your machine's manufacturer to verify the correct dimensions and make sure they match the firmware before choosing this option.

Disconnect

Disconnect from this machine. You can then make changes manually before reconnecting to it.

If you have multiple device profiles or connected machines, you can use the dropdown menus in the Laser Window to switch to the correct profile, or select the correct communications port to connect to a different machine.

Ignore

Ignore the error for this machine. The error will continue to return each time you connect to the machine, unless it's corrected by adjusting either the firmware (see Machine Settings for more information) or the Device Settings.

In some rare cases, your machine's firmware may be set incorrectly. If this is the case, you will need to update the size in firmware using Machine Settings. This should be done with caution and only after verifying the correct size in your device's user manual.

For more help using MillMage, please visit our forum to talk with MillMage staff and users, or email support.